Tuesday, June 4, 2013

Make room for room service

I was instantly saddened after I read the first few lines of the NY Times Article saying that the New York Midtown Hilton was doing away with its room service. As a frequent traveller, I think it is a bad move and a very inconvenient one for a lot of us. My big fear is that trends set in New York are picked up fast by other cities and that will just be sad, and, let me repeat, INCONVENIENT. Here are a few reasons:

-It affects mothers or anyone taking care of small children. I have a very personal example; I was actually staying at the Seelbach Hilton in Louisville last year and ordered room service twice in my three days there. Sure it was expensive but the convenience factor and the quality of the food made it worth it. I ordered in because my husband was at meetings and my son, 10 months old at the time, fell asleep at an odd time and I was hungry! I didn't want to disturb him because he was off schedule anyway. Another time it was pouring and I didn't want to push a baby in a stroller in the rain. The article says that food can be delivered to the room from an outside restaurant but has to be picked up in the lobby. Am I supposed to lug my sleeping son (at the risk of waking him up) into the lobby and then carry him and the food back up (with a potentially screaming and mid-sleep awoken baby)? I don't think so. I'll stay at a hotel that offers room service. Since I am not the only mother in the world I am sure a lot of people can relate to this scenario.

- People staying at a nice hotel for business, vacation or to spend some quality time with their honey really count on room service. You probably want to relax, chill, rest and rejuvenate. Maybe you don't want to run around town dining. Maybe you did it all day long or your were stuck in meetings all day and now just want to sit and eat in your bathrobe in front of the TV.

- There is definitely a charm to the waiter arriving with a cloche on your food and knocking on your door because, like most people, I don't have a butler roaming around with a tuxedo in my house. If I wanted my food to arrive in a paper bag; I would have stayed home and ordered Chinese.

- Don't even get me started on what will happen without room service breakfast.... 

I agree that room service is ridiculously expensive but as a hotel guest you always have the option of not ordering it. Hilton has used that argument to abolish room service - the say that it costs them too much to have a standing staff and food when very few people order it. I am skeptical about that - room service food prices are inflated by almost 200% and they still can't afford to keep it going? What's next? I'd have to make my own bed because maid service is costing the hotel too much? I think I'll choose another hotel.

I don't want an end to this!

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